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The North West Outreach Service (NWOS) is a mobile Needle Syringe program.
Because education and awareness help reduce drug harms the service provides clean injecting equipment, safer using advice, safe syringe disposal units, contraception, safe sex information, support and referrals.

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Needle Syringe Programs help keep the rates of disease low in Australia.

Youth Projects operates two needle syringe programs (NSPs) in Melbourne’s north west including the North West Outreach Service and the Glenroy fixed site.

What do needle syringe programs provide?

  • Clean injecting equipment
  • Condoms and lube
  • Safer using information
  • Safe sex information
  • Blood borne virus prevention education
  • Needle and syringe collection
  • Support and referrals

North West Outreach Service

Operating from a car, the North West Outreach Service (NWOS) is a night time program that provides access to clean injecting equipment, education and referrals to individuals in the north west 365 days a year.

North West Outreach Service is available:

Monday – Sunday: 6:00pm – 2:00am

How to access

Call the mobile during the above operating hours or, make a free call from any public telephone. The team will first let you know approximately how long the wait will be and will come to you.

M: 0418 170 556
Free call: 1800 170 556

North West Outreach Service operates in:

  • Aberfeldie
  • Airport West
  • Ascot Vale
  • Attwood
  • Avondale Heights
  • Braybrook
  • Brunswick
  • Campbellfield
  • Coburg
  • Coolaroo
  • Essendon
  • Fawkner
  • Flemington
  • Footscray
  • Gladstone Park
  • Glenroy
  • Gowanbrae
  • Hadfield
  • Keilor
  • Keilor East
  • Kensington
  • Maidstone
  • Maribyrnong
  • Moonee Ponds
  • Niddrie
  • Pascoe Vale
  • Strathmore
  • Strathmore Heights
  • Tottenham
  • Tullamarine
  • West Meadows
  • Yarraville

Fixed Site – Glenroy

Youth Projects provides clean injecting equipment from a separate, confidential area at 6 Hartington Street, Glenroy. Opposite Glenroy station, this area is staffed by highly skilled NSP workers, This non-judgmental and confidential service reduces harm and educates the public.

Our Needle Syringe Exchange in Glenroy operates from 12:00pm and 5:00pm Monday to Friday or you can contact the office on 9304 9100 for more information.


Only 0.1 per cent of people who inject drugs in Australia are HIV positive. It is possible that, without the availability of NSPs in Australia, this number could be as high as 14 per cent.

The Return on Investment Research Report  suggests that needle syringe programs  have saved lives and health costs: more than $1.3 billion since 2000. Needle Syringe programs are one of the most successful health interventions to occur in Australia and help account for our internationally recognised low rate of HIV/AIDS.

More information about Victorian NSPs is available here