Your help can assist our clients most in need

Find out more on our How You Help page

The Living Room is a free primary health service for people at risk of, or experiencing homelessness, recognising the complex needs they may have. It's a unique place that makes people welcome, from a doctor's appointment, a shower or to sit, relax and get away from the chaos of the street.

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About the Program

The only service of its kind in Melbourne, The Living Room gets to the core of the most difficult problems experienced by people who are homeless.

We focus on the social determinants of health, which look beyond disease or illness, to see the whole person.

The World Health Organisation defines the social determinants of health as:

“… the circumstances in which people are born, grow up, live, work, and age, and the systems put in place to deal with illness. These circumstances are in turn shaped by a wider set of forces: economics, social policies, and politics”.

Our aim is to help people transition from homelessness with sustainable, empowering solutions, on their own terms. We combine medical care, mental health and drug counselling and pathways to training apprenticeships and jobs all in our one organisation which means help is easier to find.

People can also drop in for free showers and laundry, clothing, food, phone calls, phone charging, internet access, watch a movie or enjoy the music playlist,

The Living Room has provided over 12,000 episodes of care this year, and each year for the past five years, demand  for our help has risen steadily. Homeless in Melbourne’s CBD has increased by 40% in 2015 and 74% in 2016.

A substantial renovation to the building thanks to the Hickory Group, the Good Guys and Elenberg Fraser  in 2016 has helped to create a more welcoming and contemporary space that is a unique and welcoming space.

For more information http://cbdnews.com.au/award-winning-help-homeless/

The Living Room provides free access to services people who are homeless say will most make a difference to them:

  • Health care
  • Shower and laundry facilities
  • Food and material aid
  • women’s program
  • Phone and internet
  • Mail services
  • Housing support and referral
  • Legal support
  • Contraception
  • Mental heath counselling
  • alcohol and other drug counselling
  • Podiatry and optometry
  • Nutrition advice
  • Art programs
  • Music and writing group
  • Medical services
  • Pharmacotherapy
  • Yoga
  • Hairdresser
  • Life skills training centre
  • art therapy

Women’s Wellness: A safe place for women experiencing homeless

Our regular women’s wellness clinics provide women only time in a supported environment with female doctors, nurses and counsellors. Vital health screening such as breast and cervical health is available, but it’s also a time to relax, chat, and  spoil yourself with a manicure, hair care or a treat.

The Living Room medical clinic is staffed by doctors and nurses available Monday to Friday.

Please bring your Medicare card when you visit if you have one. Services are free.
Opening hours:
Monday to Friday from 9.30am until 4pm
Saturday 12pm until 5.30pm

Where is it?
7-9 Hosier Lane, Melbourne 3000
T +61 3 9945 2100 F +61 3 9945 2111

Free call: 1800 440 188

In the case of emergency, call an ambulance 000.

  • Lifeline (crisis support) 13 11 14
  • DirectLine (24/7 access – counselling and support) 1800 888 236

The closest public hospital emergency departments are:

  • Royal Melbourne Hospital, cnr Grattan St and Royal Pde, Parkville, phone 9342 7000
  • St Vincents Hospital, 41 Victoria Pde, Melbourne, phone 9411 7111
  • Royal Children’s Hospital, 50 Flemington Rd, Parkville, phone 9345 5522

Patient Test Results:

Patients are required to make an appointment with their doctor to get test results. To protect your privacy, results will not generally be discussed over the phone or only in exceptional circumstances if required, nor will they be given to your family members. The clinic will contact you only if your results require urgent attention.

The Living Room receives a grants from the Victorian and federal government for some programs but many of our services rely on donations and in kind help to keep going.

The Living Room  provides free healthcare and support to improve the physical, mental and social wellbeing of individuals who are homeless or at risk of homelessness, disadvantaged or marginalised, with complex healthcare needs.

Feedback:

Youth Projects appreciates all feedback whether it is a compliment or complaint. A copy of our Feedback Process can be downloaded here.

Complaints:

Youth Projects will endeavour to resolve all cause for complaints however, clients may also contact the Health Complaints Commission on 1300 582 113 if required.

Privacy:

Youth Projects complies with the Privacy Act, including the way we collect, store, use and disclose health information. A copy of our Privacy Policy can be downloaded here.